With Service Cloud, you can help your service teams to work faster, regardless of their location. They use a pack of smart productivity tools to resolve the cases rapidly that offer agents a comprehensive and shared view of all the clients and interaction. Also, Service Cloud provides swift support with self-service portals. We can scale up our support efforts by linking customers to account information, knowledge articles, and community members, to come up with reverts instantly. The embedded AI-powered chatbots assist in resolving the issues of customers rapidly. Furthermore, it supports customers on all the channels, at any time. You will be there for your customers at any moment of their need on their preferable messaging channels, embracing SMS, Chat, Facebook, WhatsApp, and more. You can offer one-on-one assistance easily or can also scale up the support with the in-built, AI-powered chatbots.

Salesforce Service Cloud renders efficient and trusted service in the field. It also lowers down the number of in-person visits just by offering field service employees and the tools they require to meet their tasks quickly and perfectly on a single-go, even remotely. The built-in AI helps in performing smarter. It routes the work automatically, diminishes manual data entry, and makes the contextual recommendations touch the surface for service teams with AI. Also, it engages the customers swiftly with intelligent chatbot assistance. With Service Cloud, you can go digital and be all set for alteration with an Agile platform. It permits you to wake up and run faster and also future-proof your business employing a low-code, customizable platform that permits you to deploy the advanced service innovations swiftly and realize ROI rapidly.

Service Cloud Services

We offer a comprehensive suite of Salesforce Marketing Cloud solutions and tools that help you in running personalized digital campaigns to allow you to witness a new era of marketing ease.

• Service Cloud Implementation
• Service Cloud Integration
• Service Cloud Consulting
• Service Cloud Migration
• Service Cloud Support & Enhancement

Service Cloud Offerings

Our team of specialists holds deep knowledge of Salesforce Service Cloud and helps the clients in meeting their goals.

• Omni-Channel Routing
• Social Customer Service
• Agent Workspace
• Case Management
• Knowledge-base Management
• Field Service
• Lightning Service Console
• Workflow and Approvals
• Einstein Bots
• Custom Reports and Dashboards
• DatoramaAsset and Order Management
• Service Analytics